fb011 Privacy Policy

🏢 1. Who We Are (Data Controller)

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "PDPA") and its Implementing Rules and Regulations, the personal information controller in respect of data collected through the fb011 Platform is:

fb011 Gaming Group is registered with the National Privacy Commission (NPC) as a personal information controller in accordance with NPC Circular 16-01. All personal data processing described in this Privacy Policy is carried out by fb011 or by service providers acting on fb011's behalf as personal information processors under written agreements that impose equivalent data protection obligations.

📋 2. Scope of This Privacy Policy

This Privacy Policy applies to all personal data collected, processed, stored, or transmitted by fb011 in connection with:

• The registration and operation of Player accounts on the fb011 Platform;
• The processing of financial transactions including deposits, withdrawals, and bonus credits;
• The provision of customer support services, including live chat and email communications;
• The operation of promotional activities, loyalty programs, and referral schemes;
• The use of the fb011 website and any associated mobile interfaces;
• Compliance with legal, regulatory, and anti-money laundering obligations applicable to fb011 as an online gaming operator in the Philippines.

This Policy does not apply to third-party websites or services linked from the fb011 Platform. fb011 is not responsible for the privacy practices of any third-party operator, game provider, or payment processor beyond the data processing obligations imposed on them by their contractual agreements with fb011.

📊 3. Categories of Personal Data We Collect

3.1 Registration and Identity Data

When you register an Account with fb011, we collect the following personal data:

• Full legal name as it appears on your Philippine government-issued identification document;
• Date of birth (for age verification purposes);
• Philippine mobile telephone number (Globe, Smart, or DITO);
• Email address;
• Residential address in the Philippines (city, province);
• Username chosen by you for Platform access.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations under PAGCOR regulations and anti-money laundering law, we collect:

• Scanned copies or photographs of valid Philippine government-issued identification documents (e.g., PhilSys ID, UMID, Passport, Driver's License);
• Selfie photographs taken for biometric identity confirmation where required;
• Proof of payment method ownership (e.g., GCash or Maya account screenshots confirming name and number);
• Source of funds documentation where transaction volumes require enhanced due diligence.

3.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and methods;
• GCash account reference numbers, BPI/BDO account details (partial, as provided), Maya wallet identifiers;
• Transaction history including bet amounts, game results, and bonus activity;
• Wallet balance and pending withdrawal records.

3.4 Gaming and Behavioral Data

• Games played, bet amounts, win/loss outcomes, session durations, and game frequency;
• Bonus usage patterns and promotion participation history;
• Responsible gaming tool usage including deposit limits, self-exclusion requests, and session time settings.

3.5 Technical and Device Data

• IP address and approximate geolocation (city/province level) at time of access;
• Device type, operating system, and browser version;
• Session tokens and authentication logs;
• Cookie identifiers and Platform interaction logs.

3.6 Communications Data

• Content of live chat conversations and email correspondence with fb011 support;
• Records of consent given or withdrawn in relation to marketing communications;
• Customer feedback, complaints, and dispute correspondence.

📥 4. How We Collect Your Personal Data

fb011 collects personal data through the following means:

• Directly from you – when you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically – through cookies, log files, and Platform analytics tools that record your device and session data when you access the fb011 website;
• From payment processors – GCash, Maya, BPI, BDO, Metrobank, and other payment partners may share transaction confirmation data with fb011 for deposit and withdrawal reconciliation;
• From identity verification services – third-party KYC service providers acting as personal information processors on fb011's behalf may verify your identity against Philippine government databases;
• From fraud prevention services – risk management and fraud detection providers may share data about flagged transactions or devices to protect the Platform's integrity.

🎯 5. Purposes of Personal Data Processing

fb011 processes your personal data for the following specific, legitimate purposes:

1. Account creation and management: To register your Player Account, verify your identity, maintain account records, and provide access to the Platform;
2. Payment processing: To process deposits and withdrawals through your chosen Philippine payment method (GCash, Maya, BPI, etc.) and maintain accurate financial records;
3. Legal and regulatory compliance: To fulfill fb011's obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine law, including mandatory reporting of suspicious transactions;
4. Customer support: To respond to your inquiries, resolve complaints, and provide technical assistance;
5. Responsible gaming: To monitor gaming behavior for indicators of problem gambling, implement Player-requested limits and self-exclusion, and comply with PAGCOR's responsible gaming directives;
6. Security and fraud prevention: To detect, investigate, and prevent unauthorized account access, payment fraud, bonus abuse, and other prohibited conduct;
7. Marketing communications: To send you promotional offers, bonus notifications, and Platform updates by SMS or email, subject to your opt-in consent and right to withdraw consent at any time;
8. Platform improvement: To analyze aggregated, anonymized usage data to improve game selection, user interface, payment options, and overall Platform performance.

⚖️ 6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, fb011 processes personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to perform the contract constituted by the Terms and Conditions you accepted upon registration (account management, payment processing, game provision);
• Legal obligation: Processing is required to comply with Philippine law, including PAGCOR licensing conditions, AMLA reporting requirements, and NPC registration obligations;
• Legitimate interests: Processing is necessary for fb011's legitimate interests in operating a secure, fair, and fraud-free gaming Platform, provided such interests are not overridden by your rights as a data subject;
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time without penalty to your Account.

🤝 7. Data Sharing & Disclosure

fb011 does not sell or trade your personal information to third parties. We share personal data only in the following circumstances:

• Payment processors: GCash (Mynt), Maya (PayMaya Philippines), GrabPay, BPI, BDO, Metrobank, and other payment partners receive transaction data necessary to process your deposits and withdrawals;
• KYC and identity verification providers: Third-party services engaged by fb011 to verify identity documents and cross-reference against PAGCOR and government databases;
• Game content providers: Software providers such as Pragmatic Play, PG Soft, JILI, and others receive anonymized session tokens to enable game play and calculate RTP; they do not receive your personal identity information;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities may receive data pursuant to legal process, regulatory direction, or mandatory reporting obligations;
• Law enforcement: Philippine law enforcement agencies may receive data pursuant to a valid court order, subpoena, or lawful government request;
• Professional advisors: Lawyers, auditors, and other professional advisors engaged by fb011 on a strictly confidential basis;
• Business transfers: In the event of a merger, acquisition, or sale of fb011's business, personal data may be transferred to a successor entity subject to equivalent privacy protections and prior notice to affected Players.

🗓️ 8. Data Retention

fb011 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following retention standards:

• Account data and KYC documents: Retained for a minimum of five (5) years following Account closure, as required by PAGCOR licensing conditions and AMLA implementing rules;
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, as required by Philippine tax and anti-money laundering law;
• Customer support correspondence: Retained for three (3) years from the date of the last interaction, or longer if the correspondence relates to a dispute or regulatory investigation;
• Marketing consent records: Retained for the duration of the marketing relationship and for two (2) years following withdrawal of consent;
• Technical logs and session data: Retained for ninety (90) days for security and fraud investigation purposes, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, fb011 will securely delete or anonymize personal data in accordance with NPC-approved data disposal procedures.

🔐 9. Security Measures

fb011 implements the following technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your browser and fb011 servers is encrypted using TLS 1.3 / 256-bit SSL. Stored KYC documents and financial data are encrypted at rest using AES-256;
• Access controls: Personal data is accessible only to fb011 personnel with a verified operational need. All internal access is logged and subject to regular audit;
• Two-Factor Authentication: fb011's internal administrative systems require multi-factor authentication. Players are strongly encouraged to enable 2FA on their own accounts;
• Penetration testing: fb011 engages independent security firms to conduct regular penetration tests and vulnerability assessments of the Platform;
• Data breach response: fb011 maintains a documented data breach response plan. In the event of a breach affecting your personal data, fb011 will notify affected Players and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by NPC Circular 16-03.

🍪 10. Cookies & Tracking Technologies

fb011 uses cookies and similar technologies on the Platform for the following purposes:

• Strictly necessary cookies: Session management, authentication tokens, CSRF protection, and load balancing. These cannot be disabled without impairing Platform functionality;
• Functional cookies: Remembering your language preference, game lobby layout, and betting interface settings to improve your experience;
• Analytics cookies: First-party analytics to measure Platform performance, page load times, and feature usage in aggregated, anonymized form. fb011 does not use Google Analytics or other third-party analytics providers that send data outside the Platform;
• Security cookies: Fraud detection and bot prevention tools that identify unusual session patterns.

fb011 does not use advertising cookies, behavioral tracking pixels, or third-party social media tracking on the Platform. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your fb011 Account.

✋ 11. Your Rights as a Philippine Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights in respect of your personal data held by fb011:

• Right to be informed: The right to be notified of the purposes for which your personal data is being processed, as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data fb011 holds about you, and information about how it is being processed;
• Right to rectification: The right to have inaccurate or incomplete personal data corrected. You may update basic account information (email, mobile number) directly from your fb011 Account dashboard;
• Right to erasure (right to be forgotten): The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fb011's legal retention obligations under PAGCOR and AMLA requirements;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by contacting fb011 support;
• Right to file a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe fb011 has violated your data privacy rights. Information about the NPC complaints process is available at the official NPC website.

To exercise any of the above rights, submit a written request to fb011's Data Protection Officer using the contact details in Section 12. fb011 will respond to data subject requests within fifteen (15) business days of receipt, as required by the NPC's implementing rules.

📧 12. Data Protection Officer & Contact

fb011 has appointed a Data Protection Officer (DPO) to oversee compliance with the Data Privacy Act of 2012 and this Privacy Policy. Players may contact the DPO for data privacy inquiries, access requests, complaints, and consent withdrawal:

For general Platform support, Player account issues, and responsible gaming queries, Players may also use the 24/7 live chat support available after logging in to the fb011 Platform.

📝 13. Amendments to This Privacy Policy

fb011 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, NPC guidance, operational practices, or Platform functionality. Material changes will be communicated to Players via their registered email address and/or a prominent notice displayed on the fb011 Platform no less than thirty (30) days prior to the amended Policy taking effect, except where immediate amendment is required by law or regulatory directive.

The date of the most recent revision is displayed at the top of this page. Your continued use of the fb011 Platform following the effective date of an amended Privacy Policy constitutes your acknowledgment of and agreement to the amended terms.

We encourage Players to review this Privacy Policy periodically to stay informed of how fb011 collects, uses, and protects your personal information. If you have questions about any amendment, please contact our Data Protection Officer before the amended Policy takes effect.